S R Aerospace

Terms of Use and Hardware-as-a-Service (HaaS) Master Agreement

Entity: S R Aerospace Solutions LLP

This Terms of Use and Hardware-as-a-Service Master Agreement ("Agreement") governs access to and use of the website, digital platforms, subscription services, analytics systems, telemetry infrastructure, and aerospace hardware supplied by S R Aerospace Solutions LLP ("Company"). By accessing the website, subscribing to services, or using hardware supplied by the Company, the user ("User") agrees to be legally bound by the terms set forth herein.

1. DEFINITIONS

  • 1.1 'Company' means S R Aerospace Solutions LLP including affiliates, officers, employees, contractors, licensors, and authorized partners.
  • 1.2 'User' means any individual, company, research institution, government organization, or other entity accessing the Platform or using Company services.
  • 1.3 'Platform' means the website, dashboards, telemetry systems, APIs, analytics portals, or other digital infrastructure operated by the Company.
  • 1.4 'Products' means propulsion components, propellers, electric motors, controllers, power electronics, prototypes, experimental systems, firmware, and related documentation.
  • 1.5 'Subscription' means a recurring service arrangement granting temporary access to hardware, analytics, or software services.
  • 1.6 'Service Period' means the duration during which a Subscription or hardware access arrangement remains active.
  • 1.7 'Hardware Lease' means temporary possession of Company-owned hardware without transfer of ownership.
  • 1.8 'Usage Fees' means subscription charges, deposits, usage fees, service charges, or other payments owed by the User.
  • 1.9 'Buyout Option' means the option allowing a User to purchase hardware outright subject to predefined pricing conditions.
  • 1.10 'Operational Data' means telemetry, performance metrics, environmental measurements, configuration parameters, diagnostic logs, and usage analytics generated during operation.

2. ACCEPTANCE OF TERMS

  • 2.1 Accessing the Platform or participating in any Company service constitutes acceptance of this Agreement.
  • 2.2 Continued use of the Platform following updates constitutes acceptance of revised Terms.
  • 2.3 If the User does not agree to these Terms, the User must immediately discontinue use of the Platform and services.

3. HARDWARE-AS-A-SERVICE MODEL

  • 3.1 Hardware provided through subscription programs remains the property of the Company unless a Buyout Option is exercised.
  • 3.2 Users receive limited rights to possess or operate hardware solely during the Service Period.
  • 3.3 The Company may refurbish, repair, replace, upgrade, or recall hardware where necessary to maintain service reliability.
  • 3.4 Hardware may include telemetry systems necessary for diagnostics, predictive maintenance, and service delivery.

4. SUBSCRIPTION AND BILLING TERMS

  • 4.1 Subscriptions may be offered as monthly, annual, usage-based, or project-based plans.
  • 4.2 Subscriptions may automatically renew unless cancelled before the renewal date.
  • 4.3 The Company reserves the right to modify subscription pricing with reasonable notice.
  • 4.4 Failure to pay Usage Fees may result in suspension or termination of services.

5. SERVICE LEVELS AND SUPPORT

  • 5.1 Certain subscription tiers may include diagnostics assistance, firmware updates, analytics dashboards, or hardware replacement.
  • 5.2 Performance commitments, uptime targets, and service response times, if applicable, may be defined in Service Level Agreements (SLAs) referenced in Order Forms or subscription plans.
  • 5.3 Unless explicitly specified in such SLAs, the Company does not guarantee uninterrupted service availability.

6. MAINTENANCE AND UPDATES

  • 6.1 The Company may provide maintenance services including firmware updates, diagnostics support, and predictive maintenance using telemetry data.
  • 6.2 Hardware failures not caused by misuse may qualify for repair or replacement at the Company's discretion depending on the subscription tier.
  • 6.3 Damage caused by misuse, improper integration, or operation outside recommended limits may result in repair or replacement charges.

7. HARDWARE RETURN PROCEDURES

  • 7.1 Upon termination or expiration of the Service Period, Users must return hardware within thirty (30) days unless otherwise specified.
  • 7.2 Hardware shall be returned using logistics procedures designated by the Company.
  • 7.3 Returned hardware will undergo inspection to determine operational condition.
  • 7.4 The Company may charge reasonable refurbishment or restoration costs if hardware is returned damaged or outside normal wear conditions.

8. BUYOUT OPTION

  • 8.1 Certain subscription plans may include a Buyout Option allowing Users to purchase hardware.
  • 8.2 Buyout pricing may depend on the duration of prior subscription payments, hardware condition, and predefined pricing schedules.
  • 8.3 Ownership transfers only upon full payment of the buyout price.
  • 8.4 Platform services such as analytics dashboards may remain subject to separate subscriptions.

9. TERMINATION AND EFFECTS

  • 9.1 The Company may suspend or terminate services if Users violate these Terms.
  • 9.2 Upon termination, Users must immediately cease use of the hardware and Platform.
  • 9.3 Early termination of subscription agreements without cause may result in accelerated payment obligations equal to a percentage of the remaining subscription term.
  • 9.4 Termination does not relieve Users of outstanding payment obligations.

10. TELEMETRY AND DATA RIGHTS

  • 10.1 Certain Products require telemetry connectivity for diagnostics and analytics.
  • 10.2 Users agree not to disable telemetry systems required for service functionality.
  • 10.3 Users may access analytics dashboards generated from Operational Data.
  • 10.4 The Company retains ownership of aggregated and anonymized datasets derived from Product operation.

11. PRIVACY AND DATA PROTECTION

  • 11.1 Collection and processing of personal or operational data is governed by the Company's Privacy Policy.
  • 11.2 Users acknowledge that telemetry processing may occur as part of service delivery.

12. USER RESPONSIBILITIES

  • 12.1 Users are responsible for safe system integration and operation of hardware.
  • 12.2 The Company does not supervise integration into third-party systems.

13. WARRANTY DISCLAIMER

  • 13.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRODUCTS AND SERVICES ARE PROVIDED 'AS IS'.
  • 13.2 THE COMPANY DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

14. LIMITATION OF LIABILITY

  • 14.1 THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
  • 14.2 THIS INCLUDES UAV CRASHES, PAYLOAD LOSS, BUSINESS INTERRUPTION, OR DATA LOSS.

15. LIABILITY CAP

  • 15.1 TOTAL LIABILITY SHALL NOT EXCEED FEES PAID BY THE USER FOR THE SERVICE GIVING RISE TO THE CLAIM.

16. INDEMNIFICATION

  • 16.1 Users agree to indemnify the Company against claims arising from misuse or improper integration.

17. FORCE MAJEURE

  • 17.1 The Company shall not be liable for delays or failures caused by events beyond reasonable control.

18. NOTICES

  • 18.1 Formal notices under this Agreement may be delivered via electronic communication or registered mail.

19. ASSIGNMENT

  • 19.1 Users may not assign rights under this Agreement without written consent of the Company.

20. SEVERABILITY

  • 20.1 If any provision of this Agreement is deemed invalid, the remaining provisions remain enforceable.

21. ENTIRE AGREEMENT

  • 21.1 This Agreement constitutes the entire agreement between the Company and the User.

22. GOVERNING LAW

  • 22.1 This Agreement shall be governed by the laws of India.

23. DISPUTE RESOLUTION

  • 23.1 Disputes shall be resolved through arbitration in accordance with Indian arbitration laws.