PRIVACY POLICY – HARDWARE-AS-A-SERVICE PLATFORM

1. SCOPE OF POLICY

• This Privacy Policy applies to visitors of the Company website, registered platform users, subscription customers, and organizations participating in hardware subscription, evaluation, leasing, or buyout programs.
• The policy applies to both personal data and technical or operational data generated through interaction with the Platform or Products.

2. INFORMATION COLLECTED

• The Company may collect personal information including name, email address, phone number, organization name, billing information, and account credentials.
• Account information may be collected during registration, subscription enrollment, support interactions, or purchase transactions.

3. TECHNICAL PLATFORM DATA

• The Platform may automatically collect technical data such as IP addresses, browser type, device identifiers, session logs, authentication information, and usage metrics.
• This data is used to maintain platform functionality, detect fraud, and improve user experience.

4. TELEMETRY AND OPERATIONAL DATA

• Hardware deployed under subscription or telemetry-enabled environments may generate operational data including performance metrics, environmental conditions, system configuration parameters, reliability statistics, and diagnostic information.
• Telemetry may be required for predictive maintenance, system diagnostics, analytics dashboards, and service optimization.

5. PURPOSE OF DATA PROCESSING

Data collected by the Company may be used to deliver services, manage subscriptions, process payments, provide analytics dashboards, enable remote diagnostics, improve product design, detect misuse or fraud, and maintain system reliability.

6. ANALYTICS AND AGGREGATED DATA

• The Company may aggregate and anonymize operational datasets derived from system usage.
• Aggregated data may be used for benchmarking, engineering research, analytics products, safety analysis, and industry insights.
• No personally identifiable information will be included in aggregated datasets.

7. DATA SHARING

• The Company does not sell personally identifiable information without user consent.
• Data may be shared with service providers including payment processors, logistics providers, analytics infrastructure providers, and cloud hosting partners where necessary to deliver services.

8. INTERNATIONAL DATA PRINCIPLES

The Company operates under Indian law but seeks to align data protection practices with internationally recognized privacy standards including principles reflected in GDPR and CCPA frameworks.

9. COOKIES AND PLATFORM TECHNOLOGY

• The Platform may use cookies or authentication technologies to maintain login sessions, enable analytics dashboards, and support platform functionality.
• Users may adjust browser settings to restrict cookies, though certain platform features may require cookies to function.

10. DATA SECURITY

• The Company implements administrative, technical, and organizational safeguards to protect stored information.
• These safeguards include access controls, encryption practices, and secure hosting environments.

11. DATA RETENTION

Personal and operational data may be retained for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain system integrity.

12. USER RIGHTS

• Users may request access, correction, or deletion of personal data subject to applicable laws.
• Requests may be submitted through contact channels listed on the Company website.

13. TELEMETRY AND SERVICE DELIVERY

• Certain services rely on telemetry connectivity for diagnostics, predictive maintenance, and analytics dashboards.
• Disabling required telemetry systems may limit service functionality.

14. POLICY UPDATES

• The Company may update this Privacy Policy periodically.
• Updated versions will be published on the Platform and become effective upon publication.